We promise to attempt a return on every item purchased in our stores or on www.newingtonbike.com by scanning your receipt or packing slip or a non-receipted exchange for product/store credit can happen with a valid form of identification. Most on-line items can be returned in store; just bring in the packing slip and the item. If you prefer or need to mail in your return, please CONTACT US so that we can try to help facilitate return shipping.
All items in new condition returned within 30 days will recieve a refund or exchange for an item of equal or lesser value or an in-store credit for the full retail price of the item(s) being returned. All bundled items must be returned with all components for a refund. Pleaes see exceptions listed below.
Bike purchases may be returned within 14 days for a full refund or exchanged within 30 days. Bike returns/exchanges require the original reciept and bikes must be in showroom condition. Exchange is limited to one time only.
The following items cannot be returned if opened and may only be exchanged: nutrition/food products.